Privacy Policy

Home Loan Harry
Last updated: 07/11/2025

Home Loan Harry (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, handle, store, and protect your personal information under Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, submitting an enquiry, or interacting with our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. What Information We Collect

We collect personal information that helps us provide you with mortgage-related lead services. This may include:

1.1 Personal Details

• Full name

• Phone number

• Email address

• State / location

• Loan purpose (e.g., refinance, buying a home, investment)

1.2 Information You Provide Voluntarily

• Enquiry form information

• Messages or emails you send us

• Preferences or selections in quizzes or forms

• Any additional details you choose to share

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Device type

• Browser type

• Pages viewed

• Time spent on the website

• Referring URL

• Cookies and tracking technologies (e.g., Meta Pixel, Google Analytics)

1.4 Sensitive Information

We do not intentionally collect sensitive information (e.g., health information, ethnicity, political opinions).
If you voluntarily provide it, you consent to us handling it per this policy.

2. How We Use Your Information

We use your personal information to:

• Contact you regarding your enquiry

• Connect you with a mortgage broker or lending professional (“Broker Partner”)

• Process and manage lead submissions

• Improve our website and marketing

• Run advertising, retargeting, and analytics

• Respond to your questions or requests

• Comply with legal obligations

We do not provide financial advice. We act solely as a lead-generation service.

3. Sharing Your Information

We may share your information with:

3.1 Mortgage Brokers and Broker Partners

We share your enquiry details only with participating brokers who may contact you to discuss your loan options.
Leads are exclusive, meaning your information is not sold to multiple brokers.

3.2 Service Providers

We use trusted partners for:

• Website hosting

• Email and SMS delivery

• CRM management

• Analytics (e.g., Google Analytics, Meta Pixel)

• Advertising platforms (Google, Facebook, etc.)

We require all partners to comply with Australian privacy requirements.

3.3 Legal Requirements

We may disclose your information if required to:

• Comply with Australian law

• Respond to lawful requests from authorities

• Protect our rights, property, or safety

We do not sell your information to data brokers or marketing companies.

4. Cookies & Tracking Technologies

We use cookies, pixels, and tracking technologies to:

• Improve website performance

• Provide a personalised experience

• Measure marketing effectiveness

• Run retargeting ads across platforms

You may disable cookies through your browser settings, but some features of our site may not work correctly.

5. How We Store & Protect Your Data

We store your information using secure, encrypted systems based in Australia and overseas (where required), consistent with the Australian Privacy Principles.

Security measures include:

• Encrypted data transfer (SSL)

• Secure servers

• Access-controlled systems

• Regular security reviews

No method of Internet transmission is 100 percent secure, but we take all reasonable steps to protect your personal information.

6. Accessing & Correcting Your Information

You have the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate, incomplete, or out-of-date information

To request access or correction, email: hello@homeloanharry.com.au

We will respond within a reasonable timeframe.

7. Marketing & Communication Preferences

By submitting your information, you consent to being contacted by:

• Email

• SMS

• Phone

• Digital remarketing (where applicable)

You can opt out at any time by:

• Clicking “unsubscribe” in emails

• Replying STOP to SMS

• Contacting us directly

Opting out may limit your interaction with our services.

8. Third-Party Websites

Our website may link to third-party websites.
We are not responsible for the privacy practices of those sites.
We encourage you to review their privacy policies before providing any information.

9. Children’s Privacy

Our services are intended for adults.
We do not knowingly collect personal information from individuals under 18 years old.

10. International Transfer of Information

Some service providers may store or process data outside Australia.
Where this occurs, we ensure compliance with the Australian Privacy Principles regarding overseas data transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically.
The updated version will be published on this page with the revised “Last updated” date.

Your continued use of the website after updates means you accept the new policy.

12. How to Contact Us

If you have questions, complaints, or requests, you can contact us at:

Home Loan Harry
Email: hello@homeloanharry.com.au
Website: www.homeloanharry.com.au

If you’re unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.